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Toyota Tsusho (Thailand) Co., Ltd. and TT Techno Park Working closely with customers to accelerate business efficiency

01/07/2564

Toyota Tsusho, the general trading company of Toyota Group, was first established in Thailand in January 1957 to import consumer goods, industrial machinery and vehicle wheels from Japan. Almost a half-century later in 2002, TT Techno-Park (TTTP) was created to support its customers, from the very beginning of launching their business through to operation of the business as a whole.

In addition to providing a one-stop service for the logistics, facilities, insurance, IT and other services and functions required for preparing manufacturing and production, TTTP also offers outsourced administrative and accounting services (payroll, visa and work permit acquisition, bookkeeping accounting and tax returns, commuting bus and forklift truck arrangements), all of which are essential to business operations.

“We provide such a wide range of solutions by thoroughly practicing our field-oriented policy,” explained Mr. Takayuki Tatsuta, TTTP’s general manager and branch manager of the Eastern Seaboard of Toyota Tsusho (Thailand).

“It’s an on-site, hands-on, in-touch approach. This means we contact our customers every day, listen to their problems, and concentrate on providing solutions.”

“I think this is what sets us apart from other trading companies,” he emphasized.

In 2015, Toyota Tsusho (Thailand) opened another branch office in Chonburi to help and work together with TTTP to support its customers. “We chose WHA Eastern Seaboard Industrial Estate 1 (WHA ESIE 1) as our relocation site,” said Mr. Tatsuta, “because of its large scale, reliable development plan and high-quality infrastructure, as well as its proximity to Sriracha, where there are many Japanese residents.”

While focusing on the automotive-related manufacturing industries, in terms of future business development, the company also plans to support industries such as plastics, detergents, petroleum products, semiconductors and insurance. Additionally, they are committed to improving the quality of services offered in digital transformation (DX), such as MaaS (Mobility as a Service), a new concept in mobility, and CASE (Connected, Autonomous, Shared, Electrified) in the automotive industry.

One example of a DX-related service is the improvement made in commuter bus operations. TTTP proposes to use robotic process automation (RPA), one of the DX methods, to optimize routes and vehicle types (large buses, minibuses, vans) according to the time of day. By sharing buses running on the same route to achieve 50–80% ridership, it is possible to reduce costs by 20–30%, alongside reducing CO2 emissions through fewer buses in service.

TTTP strives to provide the best solutions for their clients and Mr. Tatsuta points out that face-to-face communication is vital for business. Due to COVID-19, this was at times more challenging, but their goal remains clear: to help create business environments where customers are able to concentrate on their own business, and to contribute towards the business development of clients, whose needs are becoming more diverse.